Returns Policy

Returns Policy

We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns Period

You have 14 days from the date of delivery to return your item(s) for a refund or exchange.

Conditions for Returns

To qualify for a return, please ensure the following:

• The item(s) must be in their original condition, unused, and with all tags, labels, and packaging intact.
• Proof of purchase, such as your receipt or order confirmation, must be provided.
• Products can be returned within 14 days from the date of delivery.

How to Return an Item

1. Contact our customer service team to notify us of your return and receive a return authorization. We are very much generous, helpful and honest. We will help you throughout the process. In most cases we provide a full refund. All easy and hassle free. Use our easiest Portal to start returns and submit all relevant evidence of your claim
   

   https://mirasalesin.myshopify.com/apps/yanet-return

2. Package the item(s) securely to avoid damage during transit.
3. Use the return label provided (if applicable) or arrange for your own postage to the address supplied by our team.

Return Costs

• If the return is due to a fault, damage, or incorrect item, we will cover the return postage costs.
• For all other returns, the cost of return postage will be your responsibility.

UK WAREHOUSE RETURNS: (applies to UK Customer)

• If the item's sale price is less than £25, customers can return it to our UK Warehouse.
• If the item's sale price is £25 or above, the return must be sent to our China Warehouse.

All other customers must return the item to our warehouse in China. 

For further assistance, please contact our customer support team.

Refunds

• Refunds will be processed to the original payment method within 14 days of receiving your return.
• We reserve the right to deduct any reduction in value of the goods if the item(s) returned are not in their original condition.

Exclusions

Certain items are non-returnable unless faulty. These include:

• Perishable goods
• Custom or personalized items
• Sealed items where the seal has been broken (e.g., hygiene products)

Our Commitment

This returns policy complies with the UK Consumer Contracts Regulations and protects your statutory rights.

For further assistance or questions about our returns policy, please contact our customer service team. 

Use our Portal to start returns:

https://mirasalesin.myshopify.com/apps/yanet-return