Clarity, Professionalism & Transparency
Our Business Identity & Customer Commitment
Transparency isn't a promise. It's how we operate.
We believe customers should know where their products ship from, how shipping is calculated, how returns work, who is responsible for customs charges, and how to contact us when they need help.
Our commitment to customers
Clear information before you order.
Our goal is to make the purchasing journey straightforward — from product information and checkout through shipping, tracking, delivery and after-sales support.
China Shipping origin
100% Tracked shipments
Clear Checkout shipping options
Support Customer assistance
The essentials
What customers should know before ordering.
We want the important information to be visible and understandable, particularly when purchasing internationally.
China
Products are shipped directly from our warehouse in China.
100%
Every shipment comes with tracking information.
Clear
Shipping options and estimated delivery information are presented at checkout.
Support
Our team is available to assist with shipping, customs and returns.
Business model
How our fulfilment model works.
We operate with a straightforward international fulfilment model designed to provide customers with clear information throughout the order journey.
Shipping Origin
All products are shipped directly from our warehouse in China. Customers can see available shipping options and relevant delivery information during checkout.
View shipping policy →Order Tracking
Every shipment is provided with tracking information so customers can follow the progress of their delivery.
Shipping information →Warehouse Returns
Return destination depends on the circumstances and applicable return arrangement. Some qualifying lower-value returns may be directed to our warehouse, while other returns are sent to China.
Understand returns →Returns & support
A clear process when something isn't right.
Our customer support team is here to help customers understand return requirements and resolve issues as efficiently as possible.
Faulty, damaged or incorrect?
- We cover the applicable return postage costs.
- Contact our support team with your order details.
- We will guide you through the appropriate return process.
- Our priority is reaching a fair resolution for the customer.
Other returns
- Return postage is the buyer's responsibility.
- Return destination depends on the applicable return arrangement.
- Customers should contact us before sending an item back.
- Our team will provide the relevant instructions.
Warehouse returns
Know where your return may need to go.
Return arrangements can differ depending on the item and the reason for return. Customers should contact our support team before sending a product back so that the correct destination and instructions can be provided.
Sale price below £25
Customers may be able to return qualifying items to our warehouse according to the applicable return instructions.
Sale price £25 or above
The return must be sent to our China warehouse where applicable.
Other customers / return arrangements
Where the return does not qualify for a warehouse return, customers will be required to return the item to our China warehouse.
Before returning anything
Please contact customer support first. Do not send an item without receiving the applicable return instructions.
Pricing & shipping
What you pay — and how shipping is calculated.
Product prices and shipping costs are treated separately so that customers can see the applicable delivery charge during checkout.
Product Prices
All prices displayed for products are exclusive of shipping costs.
- Product price is shown separately.
- Shipping is calculated during checkout.
- Currency selection is available on the website.
Shipping Costs
Shipping costs are calculated according to the order and destination.
- Actual product/order weight in kilograms.
- Package dimensions where applicable.
- Destination country.
- Available shipping options shown at checkout.
International orders
Customs duties & import charges.
International purchases may be subject to customs duties, import taxes or other charges imposed by the destination country.
Customs Policy
Customers are responsible for understanding and paying any applicable customs duties, taxes or import-related charges imposed by their destination country unless explicitly stated otherwise.
1
Customer Responsibility
Customers are solely responsible for customs duties, taxes or fees imposed by their country's customs authorities.
2
Customs Regulations
Customs rules vary by country. Customers should familiarize themselves with applicable destination-country requirements.
3
Payment of Duties
Applicable duties, import taxes or other customs charges must be paid directly to the relevant authority or delivery service.
4
Shipping Delays
Customs inspections and clearance procedures may cause delays that are outside the company's control.
5
Unpaid Duties
If an order is returned because customs duties were refused or unpaid, the customer may be responsible for applicable return shipping costs and charges.
6
Customs Declarations
We will provide documentation and declarations as required. Customers remain responsible for local customs requirements.
7
Communication
Customers are encouraged to contact their local customs office for detailed information about duties, taxes and fees.
✓
International Transparency
Our aim is to make international shipping responsibilities clear before customers complete their purchase.
Product assurance
We care about what leaves our supply chain.
We take care in sourcing, handling and packaging products so that orders can be fulfilled reliably and arrive safely.
Quality Standards
We take care to ensure products meet our applicable quality expectations.
Secure Packaging
Products are packaged with care to support safe international delivery.
Product Accuracy
Accurate product information is an important part of our operation.
How we operate
Four things we focus on every day.
01 · Accuracy
We focus heavily on accurate product information and reliable order fulfilment.
02 · Shipping
We aim to provide realistic shipping information and appropriate delivery options.
03 · Support
We are prepared to assist customers with delivery, customs, returns and general enquiries.
04 · Transparency
We clearly communicate our shipping origin and international fulfilment model.
Currency selection
Choose the currency that works for you.
Our website provides a manual currency selector, allowing customers to select their preferred currency while maintaining GBP as the primary product-data currency.
1
Primary currency — GBP Our product data is provided in GBP as the primary currency.
2
Local currency conversion When products are displayed in another country, Google may use exchange-rate information to estimate local-currency values.
3
Transparent purchasing experience Currency selection helps customers understand the approximate cost in their preferred currency.
Important: Electronics repairs
Mira Sales does NOT provide repairs of any kind for electronic devices. Customers should consider this before purchasing and should contact us if they require clarification about a product.
Our identity
Young. Passionate. Focused on better commerce.
Mira Sales is a young start-up with a strong passion for providing quality and stylish products while building a dependable customer experience.
Accurate business information
We aim to maintain accurate and verifiable business information, including our business contact details and website information.
Clear shipping policies
Our shipping information explains the shipping origin, estimated delivery times, shipping costs, customs responsibilities and return arrangements.
Reliable fulfilment
We use tracked shipping methods so that orders can be followed throughout their delivery journey.
Responsive customer service
We aim to provide prompt and helpful assistance with shipping, customs questions, returns and other customer enquiries.
Customer commitment
The goal is simple: make international shopping clearer.
We understand that buying products shipped internationally can raise questions about delivery times, tracking, customs and returns. Our responsibility is to provide clear information and meaningful customer support throughout the purchasing journey.
Clear
Transparent information about where products ship from.
Accurate
Shipping information designed to set realistic expectations.
Tracked
Shipment tracking throughout the delivery journey.
Helpful
Customer support for shipping, customs and return questions.
Need help?
We're here to help.
If you have questions about shipping origin, delivery times, customs, returns, products or your order, please contact our customer support team.
Business
Mira Sales
Mira Sales
Email
info@mirasales.com
info@mirasales.com
Effective Date
27 January 2025
27 January 2025