Clarity, Professionalism & Transparency

Our Business Identity & Customer Commitment

We are committed to maintaining full transparency in our business practices to ensure a seamless and trustworthy shopping experience for all our customers. Below, we outline key aspects of our operations and policies:

Business Model

• Shipping Origin: All products are shipped directly from our warehouse in china. We shall keep upto date at every level from processing until successfully delivered. At checkout we have displayed several most accurate shipping option suggesting clear and accurate shipping details.  We have a reliable supplier and a clear plan for handling customer service and returns. In case of returns customer will be required to return the item to China. 
• Order Tracking: Every shipment (100% of orders) comes with full tracking to keep you updated on the progress of your delivery.

• UK WAREHOUSE RETURNS: (applies to UK Customer)

  • If the item's sale price is less than £25, customers can return it to our UK Warehouse.
  • If the item's sale price is £25 or above, the return must be sent to our China Warehouse.

     

    All other customers must return the item to our warehouse in China. 

    For further assistance, please contact our customer support team.

   

Returns & Customer Support

• Returns Policy: We offer an easy and hassle-free returns process. 
• Customer Assurance: Our team is dedicated to going the extra mile to provide exceptional support to our valued customers. Your satisfaction is our priority.

• Return Costs

  • If the return is due to a fault, damage, or incorrect item, we will cover the return postage costs.
  • For all other returns, the cost of return postage will be buyers responsibility.

Product Assurance

We take great care in ensuring that all our products meet quality standards and are packaged securely for safe delivery.

Pricing & Shipping Details

• Product Prices: All prices displayed are exclusive of shipping costs.
• Shipping Costs:
  • Weight & Dimensions: Shipping costs are calculated based on the actual weight (kg) and dimensions of the order.
  • Destination: The shipping cost will be determined based on your country during the checkout process.

Policy on Customs Duty

Purpose: This policy outlines the responsibility of customers regarding customs duties and other related charges when purchasing goods or services that require international shipping.

Scope: This policy applies to all customers purchasing goods or services that are shipped across international borders.

Policy Statement:

1. Customer Responsibility:

   • Customers are solely responsible for paying any customs duties, taxes, or fees imposed by their country’s customs authorities on imported goods. These charges are not included in the product price or shipping fees unless explicitly stated.

2. Customs Regulations:

   • Customs regulations vary by country. It is the customer’s responsibility to familiarize themselves with the applicable laws and regulations in their destination country before placing an order.

3. Payment of Duties and Taxes:

   • Any customs duties, import taxes, or other fees assessed by customs authorities must be paid directly by the customer to the appropriate government or delivery service. The company is not responsible for these charges.

4. Shipping Delays:

   • Customs inspections may delay the delivery of goods. The company is not liable for such delays, as customs clearance procedures are beyond the company’s control.

5. Returns Due to Unpaid Duties:

   • If an order is returned to the company due to the customer’s refusal or failure to pay customs duties, the customer will be responsible for the return shipping fees and any applicable restocking fees.

6. Customs Declarations:

   • The company will provide accurate documentation and declarations as required by law. However, the customer is responsible for ensuring that the information complies with their local customs requirements.

7. Communication:

   • Customers are encouraged to contact their local customs office for detailed information regarding duties, taxes, and other fees that may apply to their order.

Enforcement: Failure to comply with this policy may result in delays, additional charges, or the inability to complete the transaction. The company reserves the right to enforce this policy to ensure compliance with international trade regulations.

Amendments: This policy may be reviewed and updated periodically. Customers will be notified of significant changes where applicable.

Effective Date: This policy is effective as of 27th Jan 2025

• Mira Sales primarily cares about the accuracy of our product data and ability to fulfill orders reliably. We take great care in handle shipping times, costs, and customer service.  
• Transparency is Key: We are well transparent about your shipping origin (I.e China). We have clearly stated in our shipping information on our website that products ship from China.
• Accurate Shipping Information: We provide accurate shipping costs and delivery times. We are realistic about how long it takes for products to arrive from China (clearly customer find this information during checkout)
• Customer Service: We aim to provide excellent customer service since it is very crucial. We are prepared to handle inquiries about shipping times, potential customs delays, and returns.

More information:

1. Accurate Business Information: We have Ensure our UK business registration details are accurate and verifiable. This includes our business address, contact information, and website.
2. Clear Shipping Policies: We have displayed clearly in our shipping policies on our website, including: 
• Shipping origin (China)
• Estimated delivery times
• Shipping costs
• Handling of customs duties and taxes
• Return policy
3. Reliable Fulfillment: We use a reliable shipping method with tracking information. This allows us and your customers to track shipments and ensures timely delivery.  
4. Responsive Customer Service: We aim to provide prompt and helpful customer service. And are prepared to answer questions about shipping times, customs, and returns.

Important Considerations:

• Shipping Times: We have clearly mentioned about about shipping times from China. Customers can expect a great service from us.
• Customs and Duties: We are clear about who (customer) is responsible for paying any customs duties or taxes.
• Returns: We have a return policy clear and easy to understand.

Currency Selection: 

• Manual Currency Selection: We have a manual currency selector on our website, allowing users to choose their preferred currency. This gives them control while maintaining consistency with our product data. We want to ensure a consistent and transparent experience for users. 

• Here's how it works:

  1. We provide our product data in GBP (primary currency.) This is the currency we use on your website.
  2. Google converts the prices. When our products are shown in another country, Google uses exchange rates from Google Finance to estimate the price in the local currency.
  3. This transparency helps customers understand the cost.

Conclusion: We are transparent about your shipping origin, providing accurate shipping information, and offering excellent customer service. 

We look forward to serving you and ensuring a delightful shopping experience!