A: Click on the “Sign Up” button at the top of the page and fill in the required details.

A: No, however creating an account helps you track your orders, save your details, and receive updates.

A: Click on “Forgot Password” on the login page, and follow the instructions to reset it.

A: Browse the products, add them to your cart, and proceed to checkout to complete the purchase.

A: We accept credit/debit cards, PayPal, digital wallets, and bank transfers.

A: Orders can only be changed or canceled within the first [1 hour] unless marked at fulfilled. Please contact customer support immediately.

All orders are processed and dispatched from our China Warehouse.

We ship Worldwide. Our Main Market is UK, USA, Australia, Canada, Middle East including UAE, Dubai, Qatar, Saudi Arabia.

A: Delivery usually takes [calculated at checkout], depending on your location.

A: Once your order is shipped, we’ll send you a tracking link via email or SMS.

It is the responsibility of the client. It is not complicated as we prepare documents for custom smooth processing including invoicing and labelling. If there is any duty or custom fees to pay you will be notified by courier.

A: Yes, we ship to worldwide. Shipping charges and delivery times vary by location.

A: Delivery times vary depending on the country of destination. Occasionally, customs processes may cause additional delays. For a more accurate estimate, please refer to the shipping information provided during checkout.

A: You can return items within [14 days] of delivery, provided they are unused and in their original packaging.

Returns Policy

We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns Period

You have 14 days from the date of delivery to return your item(s) for a refund or exchange.

Conditions for Returns

To qualify for a return, please ensure the following:

• The item(s) must be in their original condition, unused, and with all tags, labels, and packaging intact.
• Proof of purchase, such as your receipt or order confirmation, must be provided.
• Products can be returned within 14 days from the date of delivery.

How to Return an Item

1. Contact our customer service team to notify us of your return and receive a return authorization (if applicable).
2. Package the item(s) securely to avoid damage during transit.
3. Use the return label provided (if applicable) or arrange for your own postage to the address supplied by our team.

Return Costs

• If the return is due to a fault, damage, or incorrect item, we will cover the return postage costs.
• For all other returns, the cost of return postage will be your responsibility.

Refunds

• Refunds will be processed to the original payment method within 14 days of receiving your return.
• We reserve the right to deduct any reduction in value of the goods if the item(s) returned are not in their original condition.

Exclusions

Certain items are non-returnable unless faulty. These include:

• Perishable goods
• Custom or personalized items
• Sealed items where the seal has been broken (e.g., hygiene products)

Our Commitment

This returns policy complies with the UK Consumer Contracts Regulations and protects your statutory rights.

For further assistance or questions about our returns policy, please contact our customer service team. 

Use our Portal to start returns:

https://mirasalesin.myshopify.com/apps/yanet-return

A: Log in to your account, go to the “Orders” section, and select the item you want to return.

Or

Manage your returns using this our Returns Portal Management (Click Here)

A: Refunds are processed within [14 days] after we receive the returned item.

A: While rare, such situations can occur. We’re here to help by providing a replacement or a swift resolution. To assist you better, please share supportive evidence, such as photos and videos of the damaged item.

A: The product page will indicate whether an item is in stock or out of stock.

A: Yes, click on “Notify Me” on the product page to get updates on restocks.

A: Subscribe to our newsletter or follow us on social media for the latest updates.

A: Only one promo code can be applied per order.

A: You can reach us via email at [mirasalesin@gmail.com], live chat, or call or whatsapp us at +447476839601

A: Our support team is available [hours and time zone, e.g., 9 AM - 5 PM GMT].

A: Yes, we use secure encryption technology to protect your payment details.

A: Please refer to our Privacy Policy for details on data collection and usage.

A: Yes, you can purchase digital gift cards from our website.

A: Enter the gift card code at checkout in the “Gift Card” field.

A: Yes, gift cards can be combined with promo codes.

A: Yes, you can place an order for bulk. We have mentioned pricing exclusing  Shipping. At checkout shipping options avaiable with pricing.

A: Absolutely! Reach out to our corporate sales team. 

A: Clear your browser cache, try a different device, or contact customer support for assistance.

A: Check your spam/junk folder and ensure you’ve entered the correct email address.

A: Please try again after some time. For urgent inquiries, contact customer support.

A: Yes, we notify users in advance about scheduled maintenance via email and social media.

A: Yes, we offer customization on select items. Check the product page for options.

A: Customized orders may take an additional [5-7 days] to process before shipping.

A: Yes, we strive to use sustainable and recyclable packaging materials.

A: We partner with third party organization and offer carbon-neutral shipping options.

A: Visit our “Partner with Us” page for details on becoming a vendor or business partner or contact Customer Support.

A: Yes, we have an affiliate program and welcome collaborations with influencers.

A: Yes, we source all products from verified suppliers and guarantee authenticity.

A: Contact customer support within [14 days] of delivery to initiate a return or exchange.