Versand

Same-day order processing and shipping on orders before 6PM

Thank you for shopping with us! Please read our shipping and delivery policy carefully to understand how we handle your order.

Shipping Costs All prices displayed on our website exclude shipping costs. Shipping charges are calculated separately at checkout based on the weight, dimensions, and destination of your order.

Shipping Destinations We offer shipping to a wide range of countries. Please note that certain restrictions may apply to specific regions, and some items may not be eligible for international shipping. Any such restrictions will be clearly indicated on the product page.

Shipping Methods and Times We provide multiple shipping options at checkout, including standard and expedited services. Estimated delivery times (days) and costs will be displayed accurately during checkout based on your selected shipping method and location.

Please note that delivery times are estimates and may vary depending on factors such as carrier delays, customs processing, and other unforeseen circumstances beyond our control.

Order Processing Orders are typically processed within same working day placed before 6pm (excluding weekends and holidays) after your payment has been confirmed. Once your order is shipped, you will receive a confirmation email with tracking information.

Customs, Duties, and Taxes For international shipments, customs fees, duties, and taxes may be applicable depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the recipient. Please contact your local customs office for more information.

Order Tracking Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Tracking information may take up to 2-3 business days to update after shipment.

Lost or Damaged Packages While we strive to ensure safe delivery of all orders, we are not responsible for lost or damaged packages due to carrier mishandling. If your package arrives damaged or does not arrive within the estimated delivery time, please contact us at info@mirasales.com or mirasalesin@gmail.com so we can assist you. All our parcels are fully insured. We can always make a claim with carrier for damages or lost parcels.

Contact Us If you have any questions or concerns about our shipping and delivery policy, please feel free to contact us at info@mirasales.com or mirasalesin@gmail.com so we can assist you.

100% of the item will have the tracking details. We always endeavor to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

LOST PACKAGES

Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from us.

Important: In the interest of security, we ship to the address provided on the order details. We are committed to the delivery of your order accurately, in a good condition and always on time.

Our Business Identity & Customer Commitment

We are committed to maintaining full transparency in our business practices to ensure a seamless and trustworthy shopping experience for all our customers. Below, we outline key aspects of our operations and policies:

Business Model

Shipping Origin: All products are shipped directly from our warehouse in china. We shall keep upto date at every level from processing until successfully delivered. At checkout we have displayed several most accurate shipping option suggesting clear and accurate shipping details. We have a reliable supplier and a clear plan for handling customer service and returns. In case of returns customer will be required to return the item to China.
Order Tracking: Every shipment (100% of orders) comes with full tracking to keep you updated on the progress of your delivery.
UK WAREHOUSE RETURNS:

This policy applies to Customer.
- the return must be sent to our China Warehouse.
For further assistance, please contact our customer support team.

We look forward to serving you and ensuring a delightful shopping experience!

POLICY FOR COLLECTIVE APP RETAILERS (RESELLERS)

Mira Sales – Retailer Shipping, Payment & Operations Policy

(For Shopify Collective Retailer Partners) Please refer to https://mirasales.com/pages/our-business-policy

1. Shipping & Processing Times

Shipping is calculated at checkout, and retailers will have several shipping options including Royal Mail, DHL, Evri, DPD, UPS Express, and more.
Standard processing time is 1–2 working days.
Some products may require additional time, with lead times of 3–5 days depending on stock availability.
All shipments come with 100% tracking details.
No compensation will be provided for delays caused by carriers, customs, peak seasons, or other circumstances outside our direct control.
Your cooperation and patience are highly appreciated.

2. Approximate UK Shipping Times

(Actual delivery times may vary depending on destination and customs clearance.)

Royal Mail: 4–9 business days
DPD Express: 4–12 business days
DPD Standard: 9–22 business days
DHL Express: 4–8 business days
UPS Express: 8–17 business days

We always aim to deliver faster whenever possible.

International Shipping Times & Requirements

International shipping times are automatically calculated at checkout for your customer and will vary depending on the destination country and the shipping method selected.
Delivery estimates shown at checkout are provided directly through our integrated shipping system.
In some countries, we may be required to request a Tax Identification Number (Tax Code) or similar documentation from the customer to comply with local customs regulations.
These requirements apply only in specific countries where customs authorities mandate such information.
Failure to provide the required tax code, when applicable, may result in delays, returns, or additional customs charges, which are the customer’s responsibility.

Shipping Data Display on Your Website

The shipping data shown on your website will be automatically displayed if you have enabled our integrated shipping program.
This means that shipping rates, estimated delivery times, and available carriers are fetched directly from our system into your Shopify store through the Collective integration.
This ensures your customers always receive accurate, real-time shipping information at checkout.
If you have not yet integrated the shipping program, please contact our Support Team, and we will assist you in configuring it correctly on your store.

3. Customs & Duties

It is the customer’s responsibility to clear customs and pay any applicable customs fees, taxes, or duties.
If the customer refuses to pay, the parcel may either be returned to us or disposed of by customs.
If the parcel is returned to us, we will only refund the product amount, not shipping charges.
Customs may hold parcels longer than expected. No compensation will be provided for such delays.
Customs charges may sometimes be unexpectedly high. It is the customer’s responsibility to check local customs regulations before purchasing.

4. Delivery Confirmation & Non-Delivery Claims

If the carrier tracking shows “Delivered”, but the buyer claims non-delivery, we rely solely on the carrier’s official tracking data.
We will support the retailer in resolving the issue with the buyer, but no claim will be accepted unless there is official conflicting evidence.
The customer must contact their local shipping company and request a Non-Delivery Receipt (or equivalent document) if available in their region.
Without official proof from the carrier contradicting the delivery status, no refund or compensation can be provided.

5. Missed Deliveries & Return-to-Sender Parcels

If delivery is attempted and no one is available, carriers may redirect the parcel to a local pickup point or depot.
It is the customer’s responsibility to collect the parcel or contact the carrier for redelivery.
If the parcel is not collected and is returned to us, we will only refund the product amount, not the shipping cost.
Refunds are only processed after our warehouse confirms receipt of the returned parcel.

6. Returns & Refunds

a. Damaged or Defective Items

Customer must provide clear images or video evidence.
Once approved, returns must be sent to our China warehouse via:
👉 https://www.mirasales.com/apps/yanet-return
After the return is received and inspected, we will offer a refund or replacement.
Replacements depend on product availability.

b. Change of Mind Returns

If a customer simply changes their mind or dislikes the item after receiving it, the return must be sent to our China warehouse.
Refunds will cover the product amount only, not shipping.

c. Returns Window

Returns must be requested within 14 days of delivery.
After 14 days, the return is outside the allowable window, but we will still assist the retailer in addressing the customer’s concerns where possible.

d. Items Damaged During Return Transit

If the item being returned by your customer arrives damaged while in transit back to our warehouse, we will notify you immediately with photo/video evidence.
However, we cannot accept any claim for a refund or replacement in such cases, as the damage occurred due to the return carrier or improper packaging by the customer.
It is the customer’s responsibility to ensure the item is packaged securely and returned using a reliable method to avoid transit damage.

7. Product Warranty

No warranty is provided unless:
- stated explicitly on the product page, or
- offered by the manufacturer/brand.
All warranty claims follow the rules set by the manufacturer, not Mira Sales.

8. Payment Policy

Payments are processed automatically according to your Shopify Collective settings.
Retailers must ensure these settings are correctly configured.

9. Order Cancellations

Some orders may need to be cancelled due to reasons outside our direct control, as we rely on private agents for sourcing.
Stock displayed may occasionally be inaccurate (rare but possible).
If an item is out of stock, we may:
- offer an alternative product, or
- provide an immediate refund if preferred.
Some items may become available again in 2–3 weeks. If the customer agrees to wait, we can proceed with the order.

Orders Already Shipped

If the order has already been shipped, it cannot be cancelled.
If the customer changes their mind after shipping, they may refuse delivery.
Once the parcel is returned to us, we will refund the product amount only, not shipping.

10. Communication Policy

All communication must be strictly via email only to maintain proper records.
We do not offer support through chat, WhatsApp, or other instant messaging platforms.

11. Copyright & Intellectual Property Responsibility

It is the retailer’s responsibility to ensure that images, videos, or marketing materials used do not violate copyright laws.
We are not responsible for any claims related to copyright or infringement.
Retailers must comply with their local IP laws and platform guidelines.

12. Reviews & Customer Feedback

We are not responsible for any online or offline reviews received by the retailer from their customers.
We will, however, provide extended support to help resolve customer issues within the scope of our policies.

13. Retailer Conduct & Confidentiality

We reserve the right to suspend any retailer for dishonesty, misconduct, false claims, or misuse of our systems.
All transactions, supplier details, pricing, and communication between Mira Sales and the retailer are strictly confidential.
Retailers must not disclose any part of our operations, processes, pricing, or supplier information to any third party.

14. Global Shipping Coverage & Integration

We ship to 195 countries worldwide, giving your customers access to global delivery options.
We operate an integrated shipping program, meaning shipping data from our carriers is automatically fetched from our system into your Shopify store through the Collective integration.
This ensures:
- accurate shipping options,
- correct rates,
- real-time tracking information, and
- smooth end-to-end order syncing.
If you need help configuring or syncing the shipping integration on your store, please contact our IT Team for full support.

Here is a polished section you can add under IT Support & Additional Services, written in the same professional tone as the rest of your policy:

15. IT Support & Additional Services

Our IT Team can assist you with website development, technical setup, store optimisation, and other IT-related services that support strong business growth.
These services are optional and fully chargeable, depending on the scope of work required.
Retailers can request a quote for any IT support or development needs, and our team will guide you through the process.

16. Policy Updates

We reserve the right to update, modify, or amend this policy at any time.
Any changes will take effect immediately once published or communicated.
Retailers are responsible for reviewing the policy periodically to stay informed of the latest terms and conditions.

17. Replying to Tickets & Resolution Process

Please email us at support@mirasales.com

When you email us a query regarding any order will log it into our internal ticketing system for proper tracking and documentation.
All tickets are reviewed by our Resolutions Team, who will investigate the issue thoroughly.
- The standard resolution timeframe is 2 to 7 days, but in some cases, it may take longer than expected depending on carrier responses, warehouse checks, or brand verification.
- If any brand items are returned to our China or Hong Kong warehouse, they will be forwarded to the respective Brand Owner for inspection.
- The final decision regarding a refund, replacement, or rejection will be made by the Brand Owner. We will notify you once we receive the outcome.
- We greatly appreciate your patience during this process.
- Please ensure you communicate this timeline and process clearly to your customer so their expectations are managed appropriately.
18. Fraudulent or High-Risk Orders
- It is the retailer’s responsibility to ensure that any order received from their customer is not flagged as High Risk, Fraudulent, or a Potential Chargeback by their payment gateway or fraud analysis system.
- If a retailer fulfils or requests fulfilment for an order that is marked as high risk, we will not be able to assist with any resulting chargebacks, disputes, or financial losses.
- Please carefully review your fraud analysis before sending orders to us for processing.