Trust & Safety + Brand Confidence Page
Mira Sales – Trust, Safety & Our Commitment to You
At Mira Sales, your trust is the foundation of everything we do.
We are committed to honesty, transparency, quality, and exceptional customer care.
This page brings together all our core values, policies, guarantees, and safety standards—so you can shop with confidence.
⭐ Why Shop With Mira Sales?
✔ Family-owned business with real human support
✔ Verified suppliers & quality-checked products
✔ Fast dispatch (within 1–2 business days)
✔ Honest pricing with no hidden fees
✔ 30-Day Easy Returns
✔ Fast refunds (3–5 business days)
✔ Secure, encrypted checkout
✔ Live Chat support with under 2-minute reply
✔ Clear policies & transparent communication
Your trust matters to us, and we work every day to earn it.
🛡 Our Transparency Commitment
We promise:
No misleading claims
No fake reviews
No hidden conditions
No complicated return processes
Clear delivery timelines
Clear product details
Clear communication at every step
Transparency is our standard—not a marketing strategy.
🌿 Our Principles
1. Honesty – All product descriptions and policies are truthful.
2. Transparency – We clearly display shipping, returns, and terms.
3. Quality – Products sourced only from trusted suppliers.
4. Respect – Every customer is treated fairly.
5. Accountability – If something goes wrong, we fix it fast.
❤️ Real Customer Stories
We value honest feedback from real customers.
🔐 Your Data Is Safe
We use secure, encrypted technology to protect your personal information.
We never store card details.
We never sell or rent your data.
Payments are processed by trusted providers like:
Shopify Payments
Razorpay
Stripe
PayPal
Your information is used only for order processing and customer support.
🔒 Order Protection Guarantee
You are fully covered.
If your item arrives:
Damaged
Faulty
Incorrect
Not as described
Or does not arrive at all
We guarantee a replacement or full refund.
Just contact our support team—we take care of the rest.
🌟 Our Quality Promise
Before a product leaves our facility:
✔ It is inspected
✔ Verified for accuracy
✔ Checked for defects
✔ Packed securely
If a product does not meet our standards, we shall discontinue the product.
💬 Customer Support Commitment
We work hard to provide support that is fast, friendly, and reliable.
Email responses: within 24 hours
Support tickets: 1–2 business days
Live chat reply: under 2 minutes (typical)
Refund approvals: within 48 hours
Refund payouts: 3–5 business days
If an issue needs escalation, contact: support@mirasales.com
📦 Shipping & Delivery
Orders processed in 1–2 business days
Tracking number sent via SMS/email
Domestic delivery: 2–7 business days
International: 7–21 business days
If your parcel is lost or delayed, we will resolve it immediately with the courier.
🔁 Return & Refund Rules
Returns (30 Days)
You may return an item within 30 days if:
Unused
In original condition
With packaging (if applicable)
Support team must authorize the return first.
Refunds (3–5 Days After Approval)
Refunds apply to:
Wrong item received
Damaged or faulty product
Item not as described
Lost or unarrived orders
Orders cancelled before dispatch
Evidence (photo/video) helps us resolve issues quickly.
🔎 How We Resolve Problems
1. You contact support
2. You provide Order ID + evidence (if needed)
3. We review within 24–48 hours
4. We offer:
Replacement
Refund
Alternate solution
We aim to make every resolution fast, fair, and stress-free.
📊 Frequently Asked Questions
When will my order ship?
Within 1–2 business days.
How long does delivery take?
2–7 days domestically. International varies.
How do I return an item?
Email support@mirasales.com for authorization.
How do I get a refund?
We process refunds 3–5 business days after approval.
Are payments secure?
Yes. All payments are encrypted and processed by trusted gateways.
What if my item is damaged?
Send photos/videos, and we replace or refund.
👥 About Our Team
Mira Sales is a family-operated business built on trust and customer care.
We personally monitor each order, verify each product, and assist customers through every step.
Behind this store are real people working hard to provide a smooth, reliable shopping experience.
✉️ Contact Us Anytime
Email: support@mirasales.com
Business Hours: Mon–Sat, 9:30 am – 6 pm
Live Chat: Available on the website
Address: 96 Parkers Walk Suffolk CB87AP
Our support team is always here to help.
🛡 Verified Policies
✔ Refund Policy
✔ Return Policy
✔ Shipping Policy
✔ Privacy Policy
✔ Secure Checkout
✔ Customer Support Standards
These policies are publicly available and easy to understand—because transparency builds trust.
🚀 Our Mission
To make online shopping simple, safe, and honest — with quality products, fast service, and customer-first care.
Mira Sales exists to deliver trust before anything else.
💛 Final Message From Us
Thank you for trusting Mira Sales.
Your satisfaction is our priority, your experience is our responsibility, and your trust is our biggest achievement.
If you ever need help, we are just one message away.