100% of the item will have the tracking details. We always endeavor to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
LOST PACKAGES
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from us.
Important: In the interest of security, we ship to the address provided on the order details. We are committed to the delivery of your order accurately, in a good condition and always on time.
- Mira Sales primarily cares about the accuracy of our product data and ability to fulfill orders reliably. We take great care in handle shipping times, costs, and customer service.
- Transparency is Key: We are well transparent about your shipping origin (I.e China). We have clearly stated in our shipping information on our website that products ship from China.
- Accurate Shipping Information: We provide accurate shipping costs and delivery times. We are realistic about how long it takes for products to arrive from China (clearly customer find this information during checkout)
- Customer Service: We aim to provide excellent customer service since it is very crucial. We are prepared to handle inquiries about shipping times, potential customs delays, and returns.
More information:
- Accurate Business Information: We have Ensure our UK business registration details are accurate and verifiable. This includes our business address, contact information, and website.
- Clear Shipping Policies: We have displayed clearly in our shipping policies on our website, including:
- Shipping origin (China)
- Estimated delivery times
- Shipping costs
- Handling of customs duties and taxes
- Return policy
- Reliable Fulfillment: We use a reliable shipping method with tracking information. This allows us and your customers to track shipments and ensures timely delivery.
- Responsive Customer Service: We aim to provide prompt and helpful customer service. And are prepared to answer questions about shipping times, customs, and returns.
Important Considerations:
- Shipping Times: We have clearly mentioned about about shipping times from China. Customers can expect a great service from us.
- Customs and Duties: We are clear about who (customer) is responsible for paying any customs duties or taxes.
- Returns: We have a return policy clear and easy to understand.
Conculsion: We are transparent about your shipping origin, providing accurate shipping information, and offering excellent customer service.