Policy is fully compliant with UK law

📘 Mira Sales – RETURNS & REFUND POLICY (UK COMPLIANT)

Last updated: 23 November 2025

Thank you for shopping with Mira Sales. We want you to be completely satisfied with your purchase. This policy explains your rights and our procedures in line with UK consumer law.

1. YOUR RIGHT TO CANCEL (CHANGE OF MIND)

Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order for any reason within:

➡ 14 days from the day you receive your order.

To exercise this right, you must notify us within the 14-day period.

Once you notify us, you then have a further:

➡ 14 days to return the item(s) to us.

Conditions for Change of Mind Returns:

Item must be in unused condition
Must include all original packaging and accessories
Must not be damaged or show signs of wear

Exceptions (non-returnable items):

Personal care items (e.g., earphones used, toothbrush heads)
Hygiene products once opened
Gift cards / digital downloads
Custom or personalised items
Items that deteriorate quickly

Your statutory rights are not affected.

2. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, defective, or incorrect, please contact us within:

➡ 30 days of delivery

We will offer one of the following, depending on the situation:

✔ Replacement
✔ Exchange
✔ Full refund

We may ask for:

A photo or video of the issue
Order number and description of the problem

If the item is confirmed faulty or incorrect:

➡ Return postage is covered by us.

3. RETURN PROCESS (STEP-BY-STEP)

Step 1 — Contact Us

Email: info@mirasales.com
Include:

Order number
Reason for return
Photos/videos if item is faulty

Step 2 — Receive Return Instructions

We will send you:

The correct return address
RMA/Return reference
Prepaid postage label (only for faulty/incorrect items)

Step 3 — Send the Item Back

Items must be returned within:

14 days after notifying us of cancellation, or
30 days for faulty items

Please keep a proof of postage.

4. WHO PAYS FOR RETURN SHIPPING?

✔ Faulty, damaged, or incorrect items:
We cover the return postage costs.

✔ Change of mind returns:
Customer pays return postage.

5. REFUNDS

Once your return is received and inspected, we will process your refund within:

➡ 5–7 business days

Refunds are issued to the original payment method.

We will notify you once your refund has been processed.

6. EXCHANGES

If you prefer an exchange instead of a refund:

Let us know during the return request
Exchanges are processed once we receive the returned item
If an item is out of stock, we will refund you instead

7. LATE OR MISSING REFUNDS

If you haven’t received your refund:

Check your bank account again
Contact your card provider (processing time varies)
Contact us at info@mirasales.com

8. RETURN ADDRESS

UK correspondence address:
Mira Sales
96 Parkers Walk
Newmarket
Suffolk
CB8 7AP
United Kingdom

Do not return items without receiving approval, as it may delay processing.

9. INTERNATIONAL ORDERS

International customers have the same rights regarding faulty items.
Change-of-mind returns from outside the UK must be sent at your cost.

Customs duties or import taxes paid by the customer are non-refundable.

10. YOUR STATUTORY RIGHTS

Nothing in this policy affects your legal rights under:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Distance Selling Regulations

You are always entitled to products that are:

As described
Fit for purpose
Of satisfactory quality

✔️ This policy is fully compliant with UK law and safe to publish as-is.

FOR INTERNATIONAL BUYERS:

Returns & Exchanges Policy

Last Updated: 10 Dec 2025

This policy applies to customers located in the following countries:
Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.

Our full compliance policy can be found here:
https://mirasales.com/pages/policy-is-fully-compliant-with-uk-law

1. Returns

We accept returns for both defective and non-defective products.

Return Window

Customers may request a return within 14 days of receiving their order.

Product Condition

Returned items must be in new and unused condition, with all original packaging and accessories.

Method

Returns must be sent by post to the address provided by our customer support team.

Return Label

The customer is responsible for the cost and arrangement of return shipping.

Restocking Fees

We do not charge any restocking fees.

Refund Processing Time

Refunds are processed within 7 days after we receive and inspect the returned item.

2. Exchanges

We accept exchanges, subject to product availability.

To exchange an item, customers should contact our support team to initiate the request. Items must meet the same new, unused condition requirements outlined above.

3. How to Start a Return or Exchange

To begin a return or exchange, please contact our customer support team with:

Your order number
The item(s) you wish to return or exchange
The reason for the return or exchange

Our team will provide the return instructions and mailing address.