Policy is fully compliant
Returns & Refunds
Simple returns. Clear answers.
Thank you for shopping with Mira Sales. We want you to be completely satisfied with your purchase. This policy explains our return, exchange, refund and cancellation procedures.
14 Days
Change-of-mind cancellation
30 Days
Faulty / damaged / incorrect items
1–2 Days
Refund processing
30 Days
International return window
01 · Change Of Mind
You have the right to cancel.
Under the Consumer Contracts Regulations, you have the legal right to cancel your order for any reason within 14 days from the day you receive your order.
Cancellation Window
30 Days
You must notify us within 14 days of receiving your order if you wish to exercise this right.
Return Window
30 Days
Once you notify us, you then have a further 14 days to return the item(s) to us.
Return Conditions
What needs to be returned?
Change-of-Mind Returns
✓ Item must be in unused condition.
✓ Include all original packaging.
✓ Include all original accessories.
✓ Item must not be damaged.
✓ Item must not show signs of wear.
Non-Returnable Exceptions
× Personal care items once used.
× Hygiene products once opened.
× Gift cards / digital downloads.
× Custom or personalised items.
× Items that deteriorate quickly.
Your statutory rights are not affected.
Faulty, damaged, defective or incorrect items are handled separately under the applicable return process.
02 · Faulty, Damaged Or Incorrect
Something isn't right?
If your item arrives faulty, damaged, defective or incorrect, please contact us within 30 days of delivery.
Depending on the situation, we may offer:
We may ask for a photo or video of the issue, your order number and a description of the problem.
If the item is confirmed faulty or incorrect, return postage is covered by us.
03 · Return Process
Three steps. No guesswork.
Please do not send items back without receiving return instructions from our support team.
STEP 01
Contact Us
Email info@mirasales.com with your order number, reason for return and photos/videos if the item is faulty.
STEP 02
Receive Instructions
We'll provide the correct return address, RMA / return reference and prepaid label where applicable.
STEP 03
Send It Back
Return the item within the applicable timeframe and keep your proof of postage.
04 · Return Shipping
Who pays for return postage?
Faulty, Damaged Or Incorrect
Where an item is confirmed faulty, damaged or incorrect, Mira Sales covers the return postage costs.
✓ Covered by Mira SalesChange Of Mind
For change-of-mind returns, the customer is responsible for return postage and arranging the return.
Customer pays return postage05 · Refunds & Exchanges
What happens after we receive your return?
Inspection
Once your return is received, the item will be inspected before the refund or exchange is processed.
Refund
Refunds are processed within 5–7 business days according to the applicable return process.
Exchange
Exchanges are processed once the returned item is received and remain subject to availability.
Refund destination
Refunds are issued to the original payment method. We will notify you once your refund has been processed.
Exchanges
Prefer an exchange?
Let us know during your return request and we'll process the exchange once the returned item is received.
Exchange Requirements
✓ Contact our support team first.
✓ Item must meet applicable return conditions.
✓ Exchange is subject to product availability.
If Your Replacement Is Unavailable
✓ If an item is out of stock, we will refund you instead.
✓ Contact us at info@mirasales.com for assistance.
07 · Late Or Missing Refunds
Haven't received your refund?
If your refund hasn't appeared yet, please work through the following checks.
Check Your Bank
Check your bank account again after the refund has been confirmed as processed.
Contact Your Card Provider
Processing times can vary depending on your bank or card provider.
Contact Mira Sales
If you're still waiting, contact info@mirasales.com for assistance.
08 · Return Address
Please wait for return instructions.
Do not return items without receiving approval and the correct return instructions from Mira Sales.
Correspondence
Mira Sales
The correct return address will be provided by our customer support team.
International Buyers
Returns & exchanges for international customers.
The international policy applies to customers in the countries listed below.
International Returns & Exchanges
This policy applies to customers located in the countries listed below.
International Customer Coverage
Algeria · Angola · Argentina · Australia · Austria · Bahrain · Bangladesh · Belarus · Belgium · Brazil · Cambodia · Cameroon · Canada · Chile · Colombia · Costa Rica · Czechia · Côte d’Ivoire · Denmark · Dominican Republic · Ecuador · Egypt · El Salvador · Ethiopia · Finland · France · Georgia · Germany · Ghana · Greece · Guatemala · Hong Kong · Hungary · India · Indonesia · Ireland · Israel · Italy · Japan · Jordan · Kazakhstan · Kenya · Kuwait · Lebanon · Madagascar · Malaysia · Mauritius · Mexico · Morocco · Mozambique · Myanmar (Burma) · Nepal · Netherlands · New Zealand · Nicaragua · Nigeria · Norway · Oman · Pakistan · Panama · Paraguay · Peru · Philippines · Poland · Portugal · Puerto Rico · Romania · Russia · Saudi Arabia · Senegal · Singapore · Slovakia · South Africa · South Korea · Spain · Sri Lanka · Sweden · Switzerland · Taiwan · Tanzania · Thailand · Tunisia · Türkiye · Uganda · Ukraine · United Arab Emirates · United States · Uruguay · Uzbekistan · Venezuela · Vietnam · Zambia · Zimbabwe
Return Window
Customers may request a return within 14 days of receiving their order.
Return Method
Returns must be sent by post to the address provided by our customer support team.
Return Shipping
The customer is responsible for the cost and arrangement of return shipping.
No Restocking Fees
We do not charge restocking fees according to the supplied international policy.
Exchanges
Exchanges are accepted subject to availability and applicable return conditions.
Refunds
Refunds are processed within 7 days after receiving and inspecting the returned item.
International Orders
Important information about import costs.
Faulty Items
✓ International customers have the same rights regarding faulty items.
✓ Contact Mira Sales to initiate the applicable return process.
Customs & Import Taxes
! Change-of-mind returns from outside the UK must be sent at the customer's cost.
! Customs duties or import taxes paid by the customer are non-refundable.
10 · Your Statutory Rights
Nothing in this policy affects your legal rights under applicable consumer protection legislation, including the Consumer Rights Act and Consumer Contracts Regulations.
You are always entitled to products that are:
✓ As described
✓ Fit for purpose
✓ Of satisfactory quality
Full compliance policy
For the full compliance policy referenced in the international policy, visit the dedicated policy page.
View Compliance Policy →Need help with a return?
Contact our support team with your order number, the item you wish to return or exchange, and the reason for your request.
info@mirasales.com