Trust & Safety Compliance

Trust & Safety Compliance for MiraSales.com

✅ 1. About Us Page (Trust + Transparency)

About Mira Sales

Mira Sales is a family-owned online retailer dedicated to providing high-quality products at honest, affordable prices. We operate with a simple mission:

Deliver quality, ensure transparency, and provide a seamless shopping experience for every customer.

We work with verified suppliers and trusted logistics partners to ensure that every order is handled with care. Our team monitors each order closely — from checkout to delivery — and we pride ourselves on reliable customer service with fast response times.

What We Stand For:

✔ Genuine Products

✔ Fair Prices

✔ Fast Dispatch

✔ Clear Refund & Return Policies

✔ Friendly Support (Live Chat under 2 minutes)

Your trust is our top priority, and we constantly work to improve your shopping experience.

✅ 2. Contact Us Page

We’re here to help!

If you have any questions about an order, product, or policy, you can reach us through the following:

📧 Email: support@mirasales.com

📍 Business Location: 96 Parkers Walk Suffolk CB87AP

💬 Live Chat: Available on our website (average wait time: under 2 minutes)

📞 Phone/WhatsApp: 07476839601

Response Times:

Email: Within 24 hours

Support Tickets: 24–48 hours

Live Chat: Usually under 2 minutes

✅ 3. Refund Policy

Refund Policy

At Mira Sales, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a simple and fair refund process.

Eligibility for Refunds:

Item not as described

Item damaged or defective

Item did not arrive

Order cancelled before dispatch

Evidence Required:

To help us resolve your issue quickly, please provide:

Photos or videos of the item

Order ID and issue description

Refund Processing Time:

Refunds are processed within 3–5 business days after approval.

✅ 4. Return Policy (Standard Compliance Text)

Return Policy

You can request a return within 30 days of receiving your order.

Return Conditions:

Item must be in original condition

Packaging intact (if applicable)

Return authorisation required (contact support first)

Once we receive the return, we will process your refund or replacement within 2–3 days.

✅ 5. Shipping Policy (Clarity + Reduced Risk)

Shipping & Delivery

We aim to dispatch all orders within 1–2 business days.

Processing Time: 1–2 working days

Delivery Time: Depends on your location — shown at checkout

Tracking: Tracking number provided via email/SMS once the order is shipped

If your order is delayed, lost, or stuck in transit, our support team will assist immediately.

✅ 6. Privacy Policy (Essential for Trust & Compliance)

We value your privacy.

Mira Sales only collects information necessary to:

Process orders

Provide customer support

Improve your shopping experience

We do not sell, rent, or share your information with third parties for marketing. Payments are processed securely through trusted payment gateways using encryption technology.

Your data is protected and handled according to legal requirements.

✅ 7. Business Policy / Terms & Conditions

Our Business Policy

By placing an order on MiraSales.com, you agree to:

Provide accurate delivery information

Follow the proper return/refund procedures

Communicate respectfully with customer support

Allow 1–2 business days for order processing

We reserve the right to cancel orders that cannot be fulfilled or appear fraudulent (full refund provided).

✅ 8. Customer Support Commitment

Our Customer Support Promise

We aim to resolve all queries within 1–2 business days.

For urgent issues, you can reach us on Live Chat, where a support agent is usually available in under 2 minutes.

We take every concern seriously and work toward quick, fair resolutions.

✅ 9. Product Authenticity & Safety Statement

Product Quality & Authenticity

We carefully source products from trusted suppliers. Every item is inspected for quality before shipping.

If an item arrives damaged, faulty, or not as described, we will provide a replacement or refund — guaranteed.

✅ 10. Trust Badges l (Approved & Safe)

✔ Secure Payments

✔ 30-Day Returns

✔ Fast Dispatch

✔ Live Chat Support

✔ Buyer Protection Guarantee

✔ Trusted Supplier Network

It is written specifically to help our website meet all standards, build maximum customer trust, and being recognized as a safe and reliable retailer.