Politique de remboursement

Ensuring compliance with UK Consumer Law:

Refund Policy

At Mira Sales, we are committed to ensuring our customers are satisfied with their purchases. Our refund policy is designed to comply with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your Right to Cancel and Refunds

As a consumer, you have the right to cancel your order for most goods purchased online within 14 days of receiving the item. This is known as the "cooling-off period."

How to Cancel

  • To cancel your order, please notify us in writing within 14 days of receiving your goods.
  • You can contact us at mirasalesin@gmail.com or info@mirasales.com

Returning the Goods

  • If you decide to cancel, you must return the goods to us within 14 days of notifying us of your decision.
  • Returned items must be unused, in their original condition, and include all original packaging.
  • The cost of return postage is your responsibility unless the item is faulty or incorrect.

Refund Processing

  • Once we receive the returned item, we will process your refund within 14 days.
  • Refunds will be made to your original payment method.
  • Please note that we may reduce your refund if the item has been used or damaged while in your possession.

Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if the goods are faulty, not as described, or do not meet reasonable expectations.

Timeframe for Reporting Issues

  • Within 30 days: You have the right to a full refund for faulty goods.

How to Report Faulty or Damaged Goods

  • Please contact us at mirasalesin@gmail.com with your order details and evidence of the fault (e.g., photos or descriptions).
  • We will provide instructions on how to return the item at no cost to you.

Non-Refundable Items

The following items are exempt from refunds unless faulty:

  • Perishable goods (e.g., food, flowers).
  • Custom-made or personalised items.
  • Sealed goods that are not suitable for return once opened for hygiene reasons (e.g., certain beauty products).
  • Unfortunately, we cannot accept returns on sale items or gift cards.

Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email:  info@mirasales.com
  • Phone: +447476839601
  • Address: 96 Parkers Walk Newmarket CB87AP United Kingdom
  • LIVE Chat Support Available. 

This refund policy is subject to updates in accordance with changes to UK consumer law. 

Clarity and Professionalism

Our Business Identity & Customer Commitment

We are committed to maintaining full transparency in our business practices to ensure a seamless and trustworthy shopping experience for all our customers. Below, we outline key aspects of our operations and policies:

Business Model

  • Shipping Origin: All products are shipped directly from our warehouse in china. We shall keep upto date at every level from processing until successfully delivered. At checkout we have displayed several most accurate shipping option suggesting clear and accurate shipping details.  We have a reliable supplier and a clear plan for handling customer service and returns. In case of returns customer will be required to return the item to China. 
  • Order Tracking: Every shipment (100% of orders) comes with full tracking to keep you updated on the progress of your delivery.

UK WAREHOUSE RETURNS:

This policy only applies to UK Customer. 

  • If the item's sale price is less than £25, customers can return it to our UK Warehouse.
  • If the item's sale price is £25 or above, the return must be sent to our China Warehouse.

For further assistance, please contact our customer support team.