Refund Policy
Ensuring compliance with Consumer Law:
Refund Policy
At Mira Sales, we are committed to ensuring our customers are satisfied with their purchases. Our refund policy is designed to comply with the Consumer Rights and the Consumer Contracts (Information, Cancellation and Additional Charges).
Your Right to Cancel and Refunds
As a consumer, you have the right to cancel your order for most goods purchased online within 14 days of receiving the item. This is known as the "cooling-off period."
How to Cancel
- To cancel your order, please notify us in writing within 14 days of receiving your goods.
- You can contact us at info@mirasales.com
Returning the Goods
- If you decide to cancel, you must return the goods to us within 14 days of notifying us of your decision.
- Returned items must be unused, in their original condition, and include all original packaging.
- The cost of return postage is your responsibility unless the item is faulty or incorrect.
Refund Processing
- Once we receive the returned item, we will process your refund within 14 days.
- Refunds will be made to your original payment method.
- Please note that we may reduce your refund if the item has been used or damaged while in your possession.
Faulty or Damaged Goods
Under the Consumer Rights Act, you are entitled to a replacement, or refund if the goods are faulty, not as described, or do not meet reasonable expectations.
Timeframe for Reporting Issues
- Within 30 days: You have the right to a full refund for faulty goods.
How to Report Faulty Goods
- Please contact us at info@mirasales.com with your order details and evidence of the fault (e.g., photos or descriptions).
- We will provide instructions on how to return the item at no cost to you.
Non-Refundable Items
The following items are exempt from refunds unless faulty:
- Perishable goods (e.g., food, flowers).
- Custom-made or personalised items.
- Sealed goods that are not suitable for return once opened for hygiene reasons (e.g., certain beauty products).
Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: info@mirasales.com
This refund policy is subject to updates in accordance with changes to consumer law.